This Privacy Policy describes how Technofi India Private Limited ("Technofi", "we", "our", or "us") collects, uses, stores, and protects your information when you use our mobile application Visitor Connect and related services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a) Personal Information

• Name
• Mobile number
• Email address
• Profile details provided by you or by the organization using our services

b) Authentication Information

• OTP verification data
• Login-related information

c) Device and Network Information

• Device type and operating system
• IP address
• WiFi-related information such as SSID, BSSID, MAC address, or similar network identifiers where applicable
• Network performance or connection-related logs

d) Usage Information

• App usage details
• Session and login activity
• Access history and actions performed in the app

e) Payment Information

• Transaction references
• Payment status
• Subscription or fee-related details

We do not store your complete debit card, credit card, UPI PIN, or bank account credentials on our servers. Payments are processed through authorized third-party payment service providers.

2. How We Use Your Information

• To create and manage your account
• To authenticate users and enable secure login
• To provide visitor management, access, connectivity, or related services
• To process subscriptions, renewals, or payments
• To improve service quality, app performance, and security
• To maintain logs, troubleshoot issues, and prevent misuse or fraud
• To comply with legal, regulatory, and law-enforcement requirements

3. Data Sharing and Disclosure

We may share your information only in the following situations:

• With business clients such as libraries, hostels, gyms, offices, or other organizations using Technofi services
• With service providers such as hosting providers, SMS/OTP providers, payment gateways, analytics providers, and support partners
• With government authorities, regulators, or law-enforcement agencies when required by applicable law
• To protect our legal rights, users, systems, or business operations

We do not sell your personal data to third parties.

4. Data Retention

We retain personal data only for as long as necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements. Certain technical, login, network, or audit logs may be retained for security, compliance, and operational purposes.

5. Data Security

We use reasonable technical and organizational safeguards to protect your data, including:

• Restricted access controls
• Secure storage of sensitive information
• Encryption or hashing where appropriate
• System monitoring and security practices designed to reduce unauthorized access

However, no system can guarantee absolute security, and therefore we cannot guarantee that data transmission or storage will always be completely secure.

6. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where legally permitted
• Raise concerns regarding the use of your data

7. Children's Privacy

Our services are not directed to children under the age required by applicable law to provide valid consent on their own. We do not knowingly collect personal data from children without appropriate authorization where required.

8. Third-Party Services

Our app or services may use third-party providers for payments, messaging, hosting, analytics, authentication, or support. These third parties may process data according to their own privacy policies and legal obligations.

9. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date. Continued use of the services after such changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

Technofi India Private Limited
Email: support@technofi.in